Andys Floats

Product Information

We have made every effort to display as accurately as possible the colours of products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate; however we make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are millimetres.

We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

Purchase Of Products

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

+ The product ordered being unavailable from stock
+ Our inability to obtain authorisation of payment
+ The identification of an error within the product information, including price or promotion

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

Delivery & Returns

Standard (3 - 4 Days Delivery*)
3.50 delivery on all orders

*Standard delivery
We aim to deliver all mainland UK standard orders in 3-4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our Customer Services department (sales@andysfloats.com).

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5-7 working days to Northern Ireland and 7 working days to the Highlands and Islands and AB postcodes. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

Couriers typically deliver Monday to Friday, 8am - 7pm. Please note Saturday and Sunday are not classed as working days.

RETURNS

We take every care to ensure that your purchase reaches you in excellent condition and we hope that you will be delighted with your items. If however, you wish to return or replace an item, please carefully read the information below before doing so.

Faulty Products

In the unlikely event that an item sent to you is found to be faulty, please contact customer services (sales@andysfloats.com) to discuss the replacement options for your item. Do not post the item back without speaking to customer services. We will refund the cost of sending the item back to us*.

Incorrect Item(s) Received

While we take every care to ensure that you are sent the correct items, mistakes can occasionally be made. If you find that you have received the wrong products we will happily replace them with the correct items at no charge to yourself. We will refund the cost of sending the item(s) back to us*.

Returns

If you would like to return your items you may do so within 14 days of receiving them. Items returned must be in a new and unused condition with all original tags intact. We will NOT refund items where tags have been removed or defaced. Items returned without original tags attached will be sent back to you at your cost.

We will refund the cost of the item(s), however all delivery charges are non-refundable.

Should you have any queries regarding our Returns Policy please email sales@andysfloats.com

Your UK Statutory Rights are no affected.

*In the UK, items should be sent back via First Class Recorded Delivery. We recommend retaining the certificate of posting from the Post Office when sending items back to Andys Floats, as we cannot be held responsible for packages lost in transit. All returns must be sent with the Returns Form enclosed. Please allow up to 28days for returns to be processed.

Privacy Notice

References in this Privacy Policy Statement to "we", "us" and "Andys Floats" are to Andy Ward, operating under Andys Floats.

At Andys Floats we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

WHAT INFORMATION DO WE COLLECT

We ask for your name, telephone number, home address and email address for sign up to Andys Floats. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

WHAT THE DATA WILL BE USED FOR?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Andys Floats. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

+ some email messages and email newsletters will contain information on how you can unsubscribe; or
+ send an email to our customer services division on sales@andysfloats.com writing "unsubscribe" in the subject heading; or
+ write to us at: Customer Services, Andys Floats, 251 Lovedean Lane, Lovedean, Waterlooville, Hants, PO8 9RX.

Andys Floats complies with the standards, procedures and requirements laid down in the Data Protection Act 1998, to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We will not pass your information on to other companies or other third parties for marketing purposes unless you have agreed for us to do so.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against Fraud Prevention Schemes.

We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

Conditions of Use

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to Andy Ward, trading as Andys Floats. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of andysfloats.com.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by those other than Andys Floats. When you activate any of these you will leave the andysfloats.com website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright Andys Floats

This website is owned and operated by:
Andy Ward
Trading as Andys Floats

Address:
251 Lovedean Lane,
Lovedean,
Waterlooville,
Hants,
PO8 9RX
United Kingdom